Vanguard HorologyQuestions? We're here for you.
New to Vanguard Horology and unsure where to start? Our support team is glad to help, no matter how basic the question. Send us a message and we will respond promptly.
Before you write in
Many first-time questions already have an answer on this site, and checking first is usually quicker than waiting for a reply.
- Frequently asked questions. — costs, withdrawals, verification and the minimum deposit.
- How it works — even if you've never invested before. — exactly what happens after you sign up, step by step.
- Pricing — what is free and where a cost can appear.
What to expect when you get in touch
Which channel to use
Email is best for anything with a document attached — identity checks, a withdrawal query, a question about a statement. The callback form suits everything else, since most account questions are answered faster in a short call than several messages back and forth.
Outside working hours
Messages sent in the evening or on weekends are queued and answered first thing the next working day, in the order received.
Details worth including
Your registered email and the approximate date of whatever you're asking about are enough for us to find your account. Never send a password, full card number or one-time code — no one on our team will ever ask for them.
If something looks wrong
Report it the same day. Anything involving a payment you don't recognise is escalated immediately rather than joining the usual queue.
How to reach us
| Channel | Best for | Response |
|---|---|---|
| Email support — [email protected] | Account questions, verification, withdrawals | We usually reply within one business day. |
| Callback request | Anything easier explained by voice | Support hours: Mon–Fri, 9:00–18:00 |
| Abuse report — /report-abuse | Impersonation, misuse of the brand, suspicious messages | Reviewed on receipt |